Thinking small is a self-fulfilling prophecy. We create and communicate a bold direction that inspires the best results. We think differently and around corners to help our clients succeed in the best possible way.
We have relentlessly high standards.These standards set us apart and are at the core of how we understand our business. We are continually raising the bar and innovate to deliver high quality products, services, and processes. We ensure that defects do not get sent down the line and that problems are fixed so they stay fixed.
Speed matters in business. Many decisions and actions are reversible and do not need extensive study. We value calculated risk taking. We have a precise sense for when we need to gather more data and when we need to launch, test and iterate. Much can be achieved in a short time.
We are owners. We think holistically, identify all aspects that contribute to a project's success, weight trade-offs and act decisively. We act on behalf of the entire company, beyond just our own team. We are accountable, hold each other accountable, and set each other up for success. We never say “that’s not my job.”
We focus on the key outputs for our business and deliver them with the right quality and in a timely fashion. Despite setbacks, we rise to the occasion and never settle.
We listen attentively, speak candidly, and treat others respectfully. We are vocally self-critical, even when doing so is awkward or embarrassing. We benchmark ourselves against the best. We are obligated to respectfully challenge decisions when we disagree, even when doing so is uncomfortable or exhausting. We have conviction and are tenacious. They do not compromise for the sake of social cohesion. Once a decision is determined, we commit wholly.
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